Warranty & Return Policy
Elegant Electronix offers a 6 months parts warranty (Except stated differently on the product page) that will cover any electrical and mechanical dysfunction during the covered time. We take no responsibility for dimples or any other imperfections that may have occurred during the manufacturing process; this seldomly happens and does not affect the functionality of our products. If replacements cannot be supplied locally, we will ship it free of charge.
We DO NOT cover any physical damage/Improper use, negligence, deliberate, water or sand damage, nor any lost accessories/parts.
Any damage caused or related to an alteration or modification to the product carried out by you or a third party is also not covered under our warranty. Extreme or external causes beyond our reasonable control such as interruptions to electrical power are not covered under our warranty. If you or a third party disassemble and/or modify any electrical components the warranty is voided.
The batteries come with a 90 days replacement warranty. To avoid damage, all batteries must be charged and maintained as specified by the manual's information. The battery warranty does not cover overcharging of the battery or the wall charger.
All warranty claims must be submitted to our company at least 10 days BEFORE your warranty period is over.
If for any reason you're not satisfied with the product of your choice return/exchange is available under these conditions:
- We recommend to contact us via email before returning the item; some problems may be covered under warranty.
We trust that the ride on car will be inspected upon arrival, and for that reason, any problems should be reported within 15 days after the receiving date. To be eligible for a return, the item must be in its original package and in an unused condition. Include your personal information such as order number and the reason why the item is being returned inside the box. The shipping cost for the return/exchange is the responsibility of the customer, which means that we will NOT cover the shipping fees charged by the carrier of your choice. We reserve the right to inspect the returned item. Used products can only be serviced under the warranty policy.
* If the item is "dead upon arrival," or if you received the wrong product because of our mistake, the return cost will be covered, and there will be no additional charges.
1501 Lafayette St
Gretna, LA, 70053
We recommend using a reliable shipping service that is traceable or to add insurance to your shipment as we cannot guarantee that the item returned will be received.
How does the refund work?
Our company reserves the right to refund the money within 30 days, staring from the day we receive the returned toy. The customer will receive an email stating that the item was received and will be inspected; another email will be sent indicating if the refund was approved or rejected. The refund does not include the original shipping cost. The product returned can be subjected to a restocking fee should the item be returned incomplete or with misrepresented conditions. The value of the restocking fee is calculated after the inspection and will be based on the conditions of the ride on car, and/or missing parts if applicable.