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FAQs

  1. DO YOU OFFER WARRANTY? 
  • Yes, we offer a limited 6 month parts warranty that does not cover physical or water damage. A warranty is not to be confused with insurance. Any manufacturer defect we will cover for you. A warranty does not cover water or physical damage. These cars have electronic components and are not waterproof. For more information about warranty & Return policy click here

 

    1. DO YOU SHIP WORLDWIDE?
    • No, at the moment we ship only in the United States. We do not ship to Hawaii or Alaska.

     

      1. HOW LONG DOES IT TAKE TO PROCESS MY ORDER AND TO RECEIVE MY ORDER?
      • Orders are normally shipped out within 1-2 business days. Transit time is normally 3-7 business days depending on your location.

         

          1. WHERE IS THE COMPANY LOCATED?
          • Our company headquarters and fulfillment centers are in Houston,TX. We have one pick up location in Gretna, LA and more coming soon. Pickup location: 1501 Lafayette St Gretna, LA 70053

           

            1. HOW CAN I BUY ONE?
            • Go to our Ride on Cars section, add the desired car to your cart, and check out

             

            1. WHAT IS YOUR PAYMENT METHOD?
            • We accept credit/debit cards, paypal, apple pay, google pay and more. We also offer financing through shop pay. You can choose this option at checkout. We also offer layaway.  

             

              1. WHAT KIND OF FEATURES DO YOUR CARS HAVE?
              • Our cars have tons of unique and exclusive features. All come with parental remote controls and MP3 Players to play music. Some come with touchscreen tvs, paint jobs, LED lights, leather seats and more. New features added every year

                

                1. CAN I HAVE A CUSTOMIZED CAR?
                • We cannot make any different models of RC Ride on cars that aren't listed on our website. 

                 

                  1. DOES IT COMES ASSEMBLED?
                  • No, the car is delivered pre-assembled and with a manual of step by step instructions. The assembly needs to be done by an adult.

                   

                    1. DOES IT COMES WITH A REMOTE CONTROL?
                    • All of ours Ride on cars come with a Parental Remote Control, for better safety and comfort of your child. The cars can also be manually driven if your child is old enough to drive.

                     

                      1. CAN THE CARS BE DRIVEN OFF-ROAD?
                      • Ours cars can be driven on flat surfaces as well as grass. Driving the car in mud can damage it and it's not covered by the warranty.

                       

                        1. HOW LONG DOES THE BATTERY LAST?
                        • The battery can last from 30-90 minutes depending on the model and the LED lights and Touch Screen TV usage.

                         

                          1. HOW DOES THE LAYAWAY WORK?
                          • You can start a layaway and reserve a Ride on Car at any time by making a minimum of $100 deposit that will go towards the model of your choice. After the down payment is received you can decide how much and when you prefer to pay during the layaway period. Follow the instructions on the layaway Form page to reserve yours

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